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Proof of delivery AND ebay finds guilty
Summary: La discusión parece centrarse en temas relacionados con la prueba de entrega y un fallo de responsabilidad sobre eBay. A lo largo de múltiples interacciones, varios participantes, incluyendo 11294311938yki y **peaseblossom**, intercambian comentarios, pero no se especifica en qué se basa el fallo o por qué eBay fue declarado culpable. La conversación parece ser compleja y ramificada, involucrando a más autores como jckl1957, tressygirl, y papso22, pero el contenido específico de sus respuestas no se detalla.
Hi all
this last fortnight has been a real nightmare. My buyer made an offer I used Royal Mail 48h insured postage, and received the tracking confirmation of item delivered.
in the two weeks that have passed eBay requested proof, received proof then found me guilty of not providing delivery. This is ridiculous when we pay buyer protection and postage insurance.
has anyone any helpful free advice such as trade bodies or standards that are useful in protecting sellers from stolen items.
Has anybody used the police ?
marco@ebay
Hi @11294311938yki, thanks your post.
We're very sorry to hear that, I'd be happy to take a further look, so if you could confirm the item number, I'd appreciate it. However, please note that if this case was appealed already, I wouldn't be able to take further action as we cannot appeal cases multiple times.
Thank you,
Marco
11294311938yki
OP6 months agoI am not a professional shop or professional seller
I have sold a large quantity of equipment due to a change in business.
This transaction and eBay’s simple delivery ploy is certainly criminal and
abuse of financial responsibility
marco@ebay
Thanks for your reply, @11294311938yki.
I am sorry to hear about this, but as advised above, if the case was already appealed, I'm afraid we wouldn't be able to take further actions as multiple appeals cannot be put through for the same case.
At this point, you can try contacting our customer service team to see if they are able to escalate your case, but just to set up the right expectation, they might come back with the same, as in they cannot appeal the case again.
Thank you,
Marco
11294311938yki
OP6 months agoThank you Marco
for me this was too much and I have withdrawn my willingness to use the seller system. There are many less global sites that may or may not do the same thing. However the enforced simple delivery for protection and circumstances unfold to offer none not even due to criminal conduct, certainly raise more concern than they offer profit.
I welcome the company’s liquidation in the coming years and the relationship of customer service retuning to listening not explaining.
11294311938yki
OP6 months agoThis situation has not been resolved and drags on into a third week, More angst over unavailable funds and betrayal through slow processing & denial of responsibility
jckl1957
·6 months agoMore information would definitely lead to clarity and better advice here.
Which item was it? Was it the item you sold on March 16th for over £600?
Did you use the Ebay Simple Delivery label? Can you provide the tracking number, please?
On a Simple Delivery label, that would begin 'YA'.
Ebay won't have opened an 'item not received' case. It is up to the buyer to do that.
If you used Simple Delivery, once a case is opened, you, the seller, don't have to deal with it at all.
Ebay send an email saying the buyer has opened a case but they are handling it. If there is a genuine case, they refund the buyer and you keep the payment.
Clearly, something has gone wrong here.
If Ebay have refunded the buyer from your funds, and you have proof of delivery, you can appeal.
11294311938yki
OP6 months agoHi Jckl1957
I have appealed and admin have shut me down ignoring the dates of requested information being in time and the tracking provided. Yes the item was a Royal Mail tracking attached is a screenshot
jckl1957
·6 months agoDid you appeal through the Ebay process?
How to appeal a case
You can appeal cases that were "closed without seller resolution" from the transaction defect report in your Seller Dashboard.
See your closed cases
11294311938yki
OP6 months agoYes I appealed I provided the same tracking and hardcopy receipt records they required first time around and all they did was ignore it claiming they didn’t receive it even when the copy includes their thanks for receiving it
theres an air of fraudulent corruption in their administration handling of this nothing would make me trust them if a simple item delivered results in seller loosing item and sale funds.
papso22
Mentor6 months ago@marco@ebay
Hi Marco, it seems this is yet another case where the advertised seller protection for Simple Delivery fails to materialise. Can you check what has gone on please?
jckl1957
·6 months agoOne last question!
You mention earlier that your funds are on hold.
Has the buyer actually been refunded from your funds?
11294311938yki
OP6 months agoIndeed I’m out of pocket for the item the funds & left with barely readable messages from operators commenting on how they think they’ve done a good job but ignoring the delivery is at their end.
11294311938yki
OP6 months agoThey (eBay) opened an item not received case, & then confirmed receipt of the item by simple delivery and proceeded to find me guilty of not delivering refunding the buyer and leaving me without the item.
the tele support team have been patronising and have used other items I have for sale and are in the process of delivery to deflect and avoid approaching the issue of burglary.
There’s not much more I can add.
**peaseblossom**
Mentor6 months agoHas the buyer opened a "not received" case? If so you should be able to add the new tracking number to that.
If the buyer is saying that despite the tracking showing as delivered it was not delivered to their address they must have given proof of that to ebay, eg. the courier's photo is not of their front door. If so you would have to provide proof of the contrary.
11294311938yki
OP6 months agoThe buyer is offering or claiming burglary
interesting you write the seller would need to prove the delivery when the delivery photographer is misaligned
of course a parcel accepted at a delivery office is no longer in the sellers possession.
tressygirl
Mentor6 months agoHave they opened a case for item not received ? If not, wait until they do, then enter that tracking number that's where your responsibility should end, proving delivery to the address eBay provided to you.
It's not your responsibility if an item gets stolen, or where a Postie / courier may leave an item ,in an unsafe place. That's for the buyer to chase up.
Yes, if they wish to contact the Police, they can do, doubt it will retrieve their item, but if there's a pattern of theft in their area, good that the Police are aware.
@11294311938yki