Problems with seller | Member To Member Support

tkmeirav · 2026-06-22T07:28:22.609373Z

I bought a used laptop on eBay that was faulty from the day it arrived. I reported the issue to the seller several times, but after a point they stopped responding until the 30-day return window had passed, which I was not aware of at the time.The seller now has the laptop back and has had it for two weeks, but I still have no update, no repair, no replacement and no refund. Given that the fault was present from day one and I raised it repeatedly, I no longer have confidence that this will be resolved properly.At this stage, I want a full refund. I have evidence of the original fault, my messages to the seller, and proof that the laptop was returned to them. Since I cannot seem to get proper support from eBay, is my best option now to raise a payment dispute with my bank, or are there any other escalation routes I should try first?

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