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Problems with eBay Simple Delivery and Evri for combined orders
Summary: glorry_mart_ltd is experiencing issues with eBay Simple Delivery, where combined orders automatically use Evri instead of Royal Mail, leading to delayed deliveries and financial losses. They have had to refund buyers for late deliveries and are concerned about another order that's been delayed since 20 July. They seek advice on choosing Royal Mail over Evri for combined orders, and how to prevent future losses, as well as any assistance eBay might offer for delayed or lost parcels.
Hi everyone,
I'm using eBay Simple Delivery and normally everything works well. I generate the labels and drop my parcels off at the ParcelShop. However, I've noticed that when a buyer orders 2 or more items in one order, eBay gives me an Evri label instead of Royal Mail. I've already had 2 combined-order parcels delivered very late. I had to refund both buyers, and I never got the parcels back, so I lost both the items and the money. Now I have another combined order that I dropped off on 20 July, but the tracking still shows it at the ParcelShop and it hasn't moved. The buyer is asking for a refund because of the delay.
Has anyone else had this problem with Evri through eBay Simple Delivery?
Can I choose Royal Mail instead of Evri for combined orders?
What should I do to avoid these losses in the future?
Is there any way eBay can help if the parcel is delayed or lost?
I'd really appreciate any advice. Thank you!
**peaseblossom**
Mentor3 weeks agoYou are selling quantites of new goods so really should register as a business seller on ebay. Then you won't have to use Simple Delivery and will have more control over your postage.