Problems with Ebay Customer Service and a difficult seller | Member To Member Support

suedonym2 · 2026-04-27T19:03:02.629000Z

Seller accepted return of a very large item. Ebay advised that seller would generate a return label by the 28 April. Seller generated the label today, the 27th, giving me less than 24 hours to package the item, which is large, heavy and bulky. I am 85 years with limited mobility and no assistance. Spoke with Ebay Customer Service and they stated that the packing that I planned to use would be acceptable in the absnce of the original box. Advised seller that I was to accompany my daughter to her chemo appointment on the date that he had scheduled. Asked him to generated another collection time. I managed to pack the item today and sent a message to the seller that it was ready for pick up. Seller has not responded. Customer Service said that they would send a link for me to use to send photography of the item before packaging and after, when it was packed and ready for collection. The link did not work, and ebay "help" is unreachable. Ebay CS stated that the seller was being unreasonable by expecting turnaround in less than 24 hours. I have been trying to arrange collection by DPD for a prepaid ebay label. Can only reach their site for quotes to pay to send out goods. HELP!

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Problems with Ebay Customer Service and a difficult seller | Member To Member Support | eBay UK