Problems shipping abroad . . . DHL | Member To Member Support

iyanden2 · 2025-12-14T12:13:05.163000Z

Had three items for sale, but, due to the size (large but not excessively heavy), I was directed to use DHL. I've not used DHL before but as GPS seems to work fine I happily went along with the recommendation. Two people won the auctions, one based in Germany one in the USA. But neither are able to pay for their items as they get a message "seller does not ship to your destination". I'm unable to generate s separate invoice as I get a message saying "Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice.". I have tried the Ebay automated help but that's a waste of time as I descended into trying to help me cancel the orders - which neither I or the buyers wish to do. Anyone able to help with suggestions recommendations. Thanks in advance . . .

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Problems shipping abroad . . . DHL | Member To Member Support | eBay UK