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Problem with tracking on the Evri website, with postcodes not being recognised/incorrect
Summary: tackexpressheadoffice reported an issue with shipments via a courier service, where their system is not recognizing valid postcodes, causing problems with accessing full tracking and making inquiries. They asked if others are experiencing similar challenges.
Since the beginning of this month, every shipment we have made via Evri is having the same problem.
Whilst the tracking is updating, we cannot get full tracking, PODs, use Evri's webchat to make enquiries/provide instructions etc, because to do so, Evri wants to validate the shipment by asking for the recipient Postcode (as normal) but the issue is their system is refusing to accept valid postcodes and reports "This is the incorrect postcode"
Is anyone else having this issue?
papso22
Mentor1 month agoYou would be better posting on the main seller board. This one has few members (mentors) who can reply.