Problem with item bought as a guest - no help from Ebay | Member To Member Support

nothing.anymore · 2026-01-23T10:37:11.657000Z

Hello. Hope somebody might help me with this.I got locked out of my other ebay account, and in a rush bought the item I wanted as a guest, using the same email address. Got the item - it was wrong, opened a dispute with the seller who finally sent me a return label. I took the parcel to the post and can already see it travelling when I check the tracking on Royal Mail website. However - I cannot add this tracking to the item return page on ebay. They don't have an option for Royal Mail, I need to choose ''other carrier'' and enter Royal Mail and the tracking number manually. Tried saving a few times, no result. Ebay is not picking it up automatically either. So, it still shows as if I haven't returned the item. Tried talking to ebay about it - but they cannot help me, because to access my order, they can only do this if I contact them using the account associated with the email I used to place the order. I am not able to log in to that account anymore, so ebay are refusing to help. At the end then I said I want to raise complaint against ebay, their representative simply ended the conversation.What are my other options with ebay? If they refuse to step in, I still have an option to escalate it through Paypal, but is there any better way to sort this?My advice to others and the (now) slightly wiser me, never buy on ebay as a guest. If something goes wrong, their promised ''buyer protection'' does not exist.

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Problem with item bought as a guest - no help from Ebay | Member To Member Support | eBay UK