Problem with Evri

Question

I've had an issue with Evri and need some help / guidance.Before Christmas, I sold a fragrance on eBay.  I carefully packaged the fragrance .. and then shipped it via Evri (as recommended by ebay). When the shipment arrived at the buyers home, there was nothing inside of the box... so the buyer asked to return the item for a full credit (about £80).  The weird thing about this is that the parcel arrived sealed .. on the day, a photograph of the parcel being delisted was posted on...

jckl1957 · Accepted Answer

You should check Evri's list of prohibited items - they do not actually permit their customers to send perfumes so, I don't believe you will get anywhere if you do try and make a claim against them.  You obviously think they are not trustworthy in any case. Perfumes/fragrances are not eligible for Ebay's Simple Delivery and should only be sent using Royal Mail.   https://www.evri.com/send/what-i-can-and-cannot-send