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Problem with email and tracking number
Summary: radomusial-0 explained that they sent a parcel which was received by the buyer on September 22, but due to a delay in entering the tracking number on eBay, the payment was refunded to the buyer. As a result, the buyer has both the parcel and the money, leaving radomusial-0 at a loss. They are seeking assistance in resolving this issue, highlighting their unawareness of current eBay procedures after not having sold anything for some time.
..Hello,
I would like to clarify that the parcel was sent and was received by the buyer on 22 September. The tracking number is H05QTA0308144649.
I understand that I delayed sending the parcel and that I did not enter the tracking number in the system. However, I had not sold anything on eBay for a long time and I was not aware that this was the required procedure.
The money has now been refunded to the buyer, which means that the buyer has received both the parcel and the money, while I have been left with nothing.
Is there any way this situation can be resolved?
Thank you very much for taking the time to consider my request. I would really appreciate your help with this matter.
Kind regards,
papso22
Mentor1 week agoIf you didn’t make sure that tracking showing delivery was entered into the case a refund was inevitable.
The only way to resolve this is if you can persuade the buyer to pay again. It will have to be outside of ebay.