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Problem with description of item contacted seller and they said request refund
Problem with description of item, contacted seller they said to request refund, did this printed label, posted item, three delivery attempts made, card left for buyer to collect or request delivery. They have not collected, apparently cannot get refund till buyer says they have received but I have proof of postage and delivery attempts in tracking, over three working days but E Bay do not step in till buyer says received item so how do I get my refund please
2 comments
*vyolla*
Mentor1 month agoThat's not strictly true, attempted delivery is sufficient to get your refund, else that would leave the gates open for lots of sellers to refuse to accept the returned item.
You can contact eBay and point out that 3 delivery attempts have been made and that you should get a refund.
I’ve found that the best route to contact eBay Customer Services is via the link below where you can call them or request a call back if you’re using the app (if you’re using desktop you’ll need to go round the houses with AI and start a chat then keep typing ‘agent’ until you get the option to live chat with a CS rep or to have a call back):
https://www.ebay.co.uk/help/eua?id=5190
**peaseblossom**
Mentor1 month agoUsed to be that only attempted delivery was required for returns otherwise sellers could just refuse the item. Have you escalated your case to ebay yet? Go to the return case, click on Return Details > Respond to Case > Escalate This Case > Submit.