Private seller turned back by the post office

Locked

Discussion interactions are currently paused.

Good day, please I need guidance. 9am this morning I visited the post office with my sold parcel but it was rejected there. They said the parcel is too big for my choice of service. It's just a TV Bracket.

How do I go about this please?

Thank you.

jefinegb0

1 View listings

Posted 11 months ago·Last reply 11 months ago

1 comment

**peaseblossom**

Mentor11 months ago

View listings

You can cancel/refund the transaction with the buyer's agreement (via the dropdown actions menu arrow for the item on your orders list) and relist with correct postage for the buyer to buy and pay again.

If it's too long for ebay's Simple Delivery you can opt out and select your own postage by following the advice on here:
https://community.ebay.co.uk/t5/Seller-Central/How-do-you-list-anything-bigger-than-61cm-Part-two/m-p/7907095#M750522