Pre-paid label Issue

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I've got an item I need to post today. Just went to access the pre-paid postage QR code and it said that it couldn't generate one because the buyer hadn't filled in all their details correctly.

I've messaged the buyer about, but no response.

Any help would be appreciated.

ineptsaiyan

152 View listings

Posted 4 months ago·Last reply 4 months ago

1 comment

**peaseblossom**

Mentor4 months ago

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You'll have to issue a cancellation via the dropdown menu for the item on your orders page, using the reason "Issue with buyer's address". The refund will be issued in the process.