Pre paid label

Question

I couldn’t use my pre paid label as ecru don’t work near me anymore I posted and got tracking with Royal Mail, it now eBay doesn’t think I posted what do I do to get my money

tressygirl · Answer

You cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.

Your payout will be held for a minimum of 14 days.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@natcoetzee--0

tommystrezures · Answer

IF you send the details of the tracking to the buyer via messages, ebay will see that if there are any further issues.

Apart from that there isn't anything you can do. Funds will now be released in 14 days.