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Pre paid label
Hello,
I can't seem to get pre paid label. It comes up with error message "It was not possible to generate label. Something is wrong. Please try again later". Is there a work around?
Many thanks
Dean
4 comments
clifton110589
OP10 months agoI have already tried that, thank you for the advice though
tressygirl
Mentor10 months agoWhich device or browser are you using?
If the app or mobile browser, switch if you can to a laptop / PC and try Chrome, that works well with eBay, try from there.
If the issue persists contact eBay Customer Services their lines for live agents have just opened, and if you contact them now, there's more chance of Dublin answering.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.
@clifton110589
clifton110589
OP10 months agoThank you for the advice. I am actually using a PC and using the chrome browser. I have contacted them regarding this error, and they said that they're not so sure what the problem is. They have transferred the case to a specialized team, but I have heard nothing. I didn't know if anyone else has had this trouble?
Many thanks
Dean
**peaseblossom**
Mentor11 months agoTry clearing cookies or using a different browser.