Posting weight of item over tracked weight

Question

I used ebays simple delivery for an item I have just sold. The weight is up to 2kg, however, the item weighs just over 2kg. Can I pay additional posting at the Post Office and if so, what then happens to the original tracking number that the original lable produced as ebay will wait til the parcel is delivered?

**peaseblossom** · Accepted Answer

Simple Delivery only approximates the weight, so it's supposed to be OK if the item weighs more than it says on the label.   However parcels are still refused so it's usually better to cancel/refund the transaction with the buyer's agreement (via the dropdown actions menu arrow for the item on your orders list) and relist with correct postage for the buyer to buy and pay again.   The alternative would be to buy and pay for the correct postage yourself.   To add that...