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Posting an odd size item
I have sold a flag and pole 127cm long. EBay suggested a box 61x45x45cm…..I can’t seem to alter it. Buyer had paid for the postage at this size…..but the item is way too long. What do I do?
2 comments
**peaseblossom**
Mentor4 months agoYou will have to cancel/refund the transaction with the buyer's agreement (via the dropdown menu arrow for the item on your orders list). Then relist for them to buy again, in a category that allows you to use the Oversize option so you don't have to use Simple Deiivery. Unfortunately we don't have a list of categories that allow that so it's trial and error.
So relist and change category or sub-category until you get "Oversized" at the bottom of the weight pop-up under the Package size heading, during the listing process. Then click on Add Primary Service to buy your own postage.
dhi414
OP4 months agoI really appreciate you taking the time to help me.