Posted wrong service | Member To Member Support

tompitkeathly · 2025-10-03T09:14:08.382000Z

I sold an item on eBay where the buyer selected Evri as the shipping option. I wasn’t able to use Evri, so I sent it via Royal Mail instead. The item has been delivered and the buyer confirmed they’ve received it, but I can’t find any way to manually add the Royal Mail tracking number — eBay only gives me the option to print an Evri label. The buyer also says they don’t see any option to confirm delivery. How can I resolve this so the order shows as completed correctly?

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Posted wrong service | Member To Member Support | eBay UK