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Hi - I can’t update sold item as posted. Postage options didn’t work via eBay so did my own thing. Can’t mark item as posted. Will this mean I won’t get paid once delivered as eBay think I haven’t posted it?

enidam

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Posted 11 months ago·Last reply 11 months ago

4 comments

john1297576

Mentor11 months ago

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So long as you are not a new seller money is released within 24 hours, in fact could be before you even post. I have had money released same day as paid, and I usually post next day.

enidam

OP11 months ago

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👍🏼

tressygirl

Mentor11 months ago

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You can manually update the new tracking, and best to use a laptop / PC for this, Chrome works well with eBay.

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your tracking.

For the unused Simple Delivery label, refunds are given to the person initially paying for the label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows deliver

@enidam

enidam

OP11 months ago

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Thanks so much