Postage - Why Are Ebay So Intent On Profiteering Off Both Seller and Buyer? | Member To Member Support

fantasticdealsarehere · 2025-10-25T16:30:17.742000Z

I have a customer who bought two separate small items and paid the postage on both. Naturally I want to refund one set of postage as both items can fit in the one postage (well within size and weight limits). Only eBay won't let me do this, because its Simple Postage - THEY REFUSE TO REINBURST THE BUYER. I had already suggested to the buyer that we can cancel one transaction and do it again without the postage but he doesn't want the hassle - as is his right! I am putting both items in the one post, I'm only an amateur at this but I understand customer service - I wish EBay would! eBay in their ultimate wisdom have informed the buyer will be refunded in 40 DAYS! In the meantime, I will rack up all the defaults because it is showing I've not sent the item. Does anyone know how to get around this? Many thanks, Keith.

Discussions

Postage - Why Are Ebay So Intent On Profiteering Off Both Seller and Buyer? | Member To Member Support | eBay UK