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Postage Tracking Issue
Hi All,
I have been trying to input the tracking for items I sold and ebay wont let me as it keeps coming up asking me to send Via Evri, I sent these via someone else but it wont allow me to put the tracking in.
What can I do? I keep going on chat asking to speak with someone and i am stuck in a queue.
Kind Regards
chris
3 comments
**peaseblossom**
Mentor1 year agoGenerate the original Simple Delivery labels to mark the items as dispatched. Then try again to change the tracking numbers via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking. That has to be done on a desktop browser.
The original labels will remain unused and if the buyers paid for them they will be automatically refunded in 30 days.
Here's more info about SD:
https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575
blueberry-103
OP1 year agoHi, thanks for the option, however its only for Evri and Royal Mail this is being sent by UPS as the company i do this with only does it via UPS.
Ill just have to try to speak with someone.
Kind regards
Chris
61stephenuk
Mentor1 year agoYou still have to generate the label as **peaseblossom** says and then change the tracking number,how long eBay will allow this or what restrictions if any they may put on we don't know but i can't see them allowing refunds for postage when simple delivery is compulsory for private sellers