Postage mistake | Member To Member Support

salarbay · 2026-05-07T20:26:56.357000Z

I’m a seller and I’ve run into a situation today. For two of my orders, the buyers selected and paid for Evri Postable shipping. However, by mistake, I purchased Royal Mail Tracked 48 labels through eBay and posted the items at the Post Office.The tracking numbers are already uploaded to the orders and are showing as Royal Mail in the system.Since the buyers paid for Evri but I used Royal Mail (purchased via eBay), I have two questions for the community:1. Will the funds (including the postage paid by the buyer) still be released automatically 3 days after the Royal Mail tracking shows as 'Delivered'?2. Do I need to do anything else to ensure the system recognizes the delivery since the carrier doesn't match the buyer's original choice?Thanks in advance for any advice

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Postage mistake | Member To Member Support | eBay UK