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Postage labels
Hi, I sell my items seller pays postage. I have never purchased a postage label, I go to my local Post Office
Why am I being charged postage on every sale, I do not use the postage label service
Thanks
2 comments
jckl1957
·8 months agoI checked a couple of your items and they are listed with Simple Delivery.
So, every time you sell an item, Ebay issue a label and charge you for it. Labels are not automatically refunded if you don't use them.
As advised, you can apply for a refund every time you buy your own label.
You have to complete a fairly lengthy form, add tracking, and apply within 14 days of the sale for each label you don't use.
**peaseblossom**
Mentor8 months agoYou can only opt out of Simple Delivery for large letter items under £20/100g (exc buyer protection fee), but it's only in some sub-categories. If the custom postage option doesn't appear then it's not eligible to opt out. But you can cancel unused labels here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller