Postage label printed & buyer now wants to collect

Question

Sold an item and printed label for postage but buyer now wants to collect. How do i get the QR code for collection?

tressygirl · Answer

You cannot now.

Best way forward is to explain to the buyer that you need to cancel the order with their agreement, so select ' Buyer requests to Cancel' this refunds the buyer and your seller performance is not affected.

Then relist the item for Collection Only, for the buyer to buy and pay again, this gives them that all important QR collection code, which they must give to you on collecting the item. Do not release the item without this code.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@sam1734