Postage label from ebay

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Buyer purchased label for 2kg postage when I have packed parcel I checked and it weighs nearer 3kg. I’m not sure what to do now. Can anyone please advise. Many thanks .

2772julie

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Posted 10 months ago·Last reply 10 months ago

1 comment

**peaseblossom**

Mentor10 months ago

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Simple Delivery only approximates the weight, so it's supposed to be OK if the item weighs more than it says on the label. However parcels are still refused so it's usually better to cancel/refund the transaction with the buyer's agreement (via the dropdown menu arrow for the item on your orders list) and relist with correct postage for the buyer to buy and pay again.