Locked
Discussion interactions are currently paused.
Postage Label
Hi, I have bought a postage label for Yodel by mistake. I followed the help guidelines of how to cancel the label, but it keeps coming up with "Technical issues, please try again later". This has been happening for 48 hours now. Had no luck contacting eBay through the automated chat. Didn't understand what was happening. Does anyone know if there is another way to cancel the label? Or another way to contact Customer Services? I don't have a Yodel collection near me so I need to change the label. Thank you
1 comment
**peaseblossom**
Mentor7 months agoYou can't cancel a Simple Delivery label. The cost of an unused (ie. unscanned) label will be returned to the buyer, assuming they paid for it, within 30 days.
For your item you can cancel/refund the transaction with the buyer's agreement (via the dropdown menu arrow for the item on your orders list) and relist with different postage for the buyer to buy and pay again. You can opt out of Yodel/Inpost on here:
https://www.ebay.co.uk/ship/prf
The alternative would be to buy and pay for the postage yourself.