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Postage fee query
Will eBay give me the postage cost if I deliver the item to the buyer and he leaves a positive feedback confirming the delivery?
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Will eBay give me the postage cost if I deliver the item to the buyer and he leaves a positive feedback confirming the delivery?
john1297576
Mentor3 months agoIf collected, then you will have no proof of delivery and a delay in getting money released.
Postage will only be refunded if you cancel the postage.
*vyolla*
Mentor3 months agoNo.
If there's a collection option on your listing then the buyer selects this at eBay checkout, this then generates a collection code that your buyer would give to you when you hand over their item. Without this code you have no proof that the buyer has their item.
carcre60
OP3 months agoMy case may sound a bit odd. After selling the item I got in touch with the buyer asking if he preferred delivery in person to his door. He agreed so I got in touch with eBay notifying them I would deliver the item. I didn't get a prepaid label online.
Upon delivery buyer left a positive feedback and confirmed delivery. After one week funds were available in my account but the item still shows overdue delivery with print label option available.
*vyolla*
Mentor3 months agoThe only proof that eBay will accept that the buyer has their item is the collection code. However, it doesn't sound like there will be any issues here if your buyer is happy with their item and has left feedback.
If you don't use the Simple Delivery label provided, you or your buyer will be refunded, depending on who paid for postage.
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form. In this instance you won't be able to claim for the unused label. because you can't meet the following criteria:
To process your refund, we'll verify the following:
The label was paid for by you (you offered free shipping to the buyer).
The refund request is created within 14 days from the item's sale.
The label wasn't used within 14 days of the item's sale.
The package was delivered using a different tracking number.
If your request meets all these conditions, you'll receive a refund for the shipping cost.