Postage discount for multiple sales

Question

Hi can anyone help me please.  I have recently started selling on ebay again and the way you pay for postage has all changed,  My account is set by ebay for simple delivery.  A customer has bought 4 separate items from me and has not yet paid.  I have tried to give them a postage discount using the tips from the online helpline but it says I cannot do this as simple delivery is set. Can anyone help me please?

**peaseblossom** · Accepted Answer

With SD the buyer only gets combined postage if they put items in the basket first.  A lot don't do that so the alternative is to cancel  the transactions with their agreement and relist items all on one listing with one postage for them to buy again.