Postage cost added on when selecting ‘collection’ | Member To Member Support

vitobreaking2011 · 2025-12-19T00:09:41.378000Z

I just made an offer on an item at £40 and clearly selected collection (no charge.) Ebay asks for payment method and I selected ‘balance’ and used a discount code that was offered while I was there bringing it to £39.The seller accepted.Then ebay tells me accepted and I again have to tell it how I wanted to pay. I selected nothing because I now don’t see the option for collection only and it gives only the option to pay with postage charge. i went off to research whats going on.came back 10mins later and the transaction has gone through and charged my card £47 for the item+postage+VAT.I want to cancel the purchase out of principle but ebay says I can’t until 2 days time. I find this completely unacceptable and I can’t believe how flaky ebay has gotten with everything around postage both as a buyer and a seller. I just don’t want to use it any more.What are my rights here? Ebay is uncontactable as a seller, shall I just call my credit card company to cancel and refund the transaction?

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Postage cost added on when selecting ‘collection’ | Member To Member Support | eBay UK