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Postage Charges
I have recently sold an item as collection only. Buyer didn't realise this and has asked me to post it and he will repay the charges. Total cost is around £30.00. How do I get payment of the cost before posting please? Thanks
8 comments
garethld
OP5 months agoThanks everyone - I really appreciate your advice on this one.
tressygirl
Mentor5 months agoBest way forward is to cancel the order with the buyer's permission, so ' Buyer Requests to Cancel'. This refunds the buyer and your seller performance is not affected.
Relist with the correct postage charge for the buyer to buy and pay again, this way you'll have the all important tracking for the item when dispatched.
@garethld
garethld
OP5 months agotressygirl
Mentor5 months agoYou cannot, that is the danger here that you could well lose the sale.
Do they know the cost of posting will be £30 ? It's pretty steep. Perhaps sending a message explaining the cost and the process before you proceed.
If they decline you cancel the order the same way relist the item perhaps with a Collection and the cost of postage option.
@garethld
garethld
OP5 months agoThe postage costs are hefty because the item is bulky and heavy - it is a digital piano. It was listed as collection only for that reason. The buyer seems genuine in his apology - and he has agreed to reimburse postage costs - I have told him what they are likely to be.
I really don't want to lose the sale - but am I right in thinking that it would be unwise to conclude the sale for the item via Ebay and come to a separate arrangement with him for the postage?
papso22
Mentor5 months agoIt would be very unwise to stick with a collection sale but post it.
That's because you would be unprotected from an ebay claim, or payment dispute chargeback, for item not received.
garethld
OP5 months agopapso22
Mentor5 months agoYes that's the best option.