Postage charge

Locked

Discussion interactions are currently paused.

Hi, Can someone help me, I recently purchased some vapes from a seller, I paid the £9.99 for next day delivery before 1pm but the seller has just sent the item the free delivery way tracked 48 hours, how do I claim my postage costs back as the seller obviously hasn't used the next day version that I paid for.

I have contacted the seller several times now but they are not replying to my messages.

almfc58

431 View listings

Posted 7 months ago·Last reply 7 months ago

3 comments

papso22

Mentor7 months ago

View listings

Ebay doesn't get involved in postage disputes.

But if the items arrive after the expected delivery date ebay gave you when you paid you can open a case for item not as described and return the items at the seller's expense for a full refund.

You also have feedback available.

almfc58

OP7 months ago

View listings

So if I send the item back will I get a full refund including my full postage cost I paid.

Sent from Outlook for Android<>

**peaseblossom**

Mentor7 months ago

View listings

Yes, you would get your entire payment back.