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Postage after purchase
Hi someone has brought something off of me, and then asked me not to use evri, what can I do as the prepaid postage and qr code is evri,
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Hi someone has brought something off of me, and then asked me not to use evri, what can I do as the prepaid postage and qr code is evri,
tressygirl
Mentor1 month agoIt's a bit of a long process, but the best way forward is to cancel the order and relist removing Evri as a postage option, for the buyer to buy again.
The buyer has to agree to the cancellation, cancel citing ' Buyer Requests to Cancel. This will not affect your seller performance and fully refunds the buyer.
Relist the item removing Evri first, here:
https://www.ebay.co.uk/ship/prf/simpledelivery
A refund is sent to whoever paid for the SD label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
@stevuk.xz08zj