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postage
I sold a item but put the incorrect postage down my fault I can’t change the label so sent it myself and paid the correct postage I am happy to pay the extra costs but the original label wants me to print and track the item. I have told the buyer what I have done how do I get rid of the original item postage label and add my own tracking number
1 comment
tressygirl
Mentor5 days agoYou cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.
A refund is sent to whoever paid for the SD label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
@dyso-joh