postage

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I have been charged for a postage label when the buyer has paid. so it looks like the only way to send item is to pay the postage and be out of pocket. any ideas?

lh001

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Posted 5 months ago·Last reply 5 months ago

2 comments

61stephenuk

Mentor5 months ago

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Your backgammon book was sold with custom postage 87p, the buyers payment will include this

tressygirl

Mentor5 months ago

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If you are using Simple Delivery and has on your listing Buyer pays, Buyer pays eBay and eBay issue you the label to use.

If you have paid for the SD label and then used your own postage, you can receive a refund for the unused Simple Delivery label, and the refund goes back to whoever paid for the label in 30 days.

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@lh001