possible return scam

Question

what is the best way to tackle a return coming my way that I feel may be a scam and I am going to receive an item that is a worser condition one to the one sent, a return scam

*vyolla* · Accepted Answer

Are you talking about a different item being returned?

The usual way forward in these situations is that the seller accepts the return and gets their item back, if it isn’t their item they immediately file a report with Reportfraud (used to be Actionfraud) and get a report number.

Then click the "Report a problem" link in the eBay case, select "Different item returned" as the reason and provide the Reportfraud reference number and report. This stops the automated returns process that would ultimately force the seller to issue a refund.

Then, someone at eBay reviews the case. As to what happens next depends on a few factors - if the buyer has done this before, if the seller is a long standing eBay member who's had no issues like this before etc.

john1297576 · Answer

Well if you do not refund on return then buyer can escslate to ebay who will refund at your expense.

Only after you have refunded can you then report buyer to ebay, but difficult to prove as ebay never sees what is sent or returned. Photographs prove nothing.