Poor description and response | Member To Member Support

lenty1981 · 2025-12-17T17:44:41.310000Z

Hi, purchased a J'adore gift set, small perfume, body lotion and shower gel as a Christmas gift, when it arrived the box was stained, worn and the body lotion had been opened, not sure if it was used but the safety cap (foil cover) was not in the box or on the tube itself. I requested a return as i cannot present this to a family member as a gift and within seconds the seller refused with no details or reasoning behind their decision, how do i get eBay or someone involved to rectify this, if it was Highstreet store or even amazon it would be resolved in seconds?Thanks

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Poor description and response | Member To Member Support | eBay UK