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Please help me understand what is happening with my paid order
Summary: mwambacommunicchil-0 is experiencing confusion with a purchased order after their eBay account was suspended. Despite contacting the seller who claims eBay canceled the order, the account still shows that the item needs to be shipped. They express concern about the status of the order and a potential refund, and note that they are no longer covered by the Money Back Guarantee. mwambacommunicchil-0 seeks advice on what different order statuses mean and how to ensure they either receive their item or a refund.
Please help me understand what is happening with my paid order
Hello everyone,
My eBay account was recently suspended due to a security concern. Before the suspension, I had already purchased and fully paid for an item. The seller had not shipped it yet.
I contacted the seller from another account to ask about the order, and the seller told me that eBay had cancelled the order and that they still have the item.
However, when I log into/check the order information on my suspended account, the order does not show as cancelled. It still shows that the seller needs to ship the item, and the delivery information says the seller was expected to ship/deliver it by 1 October.
This is confusing because the seller is saying eBay cancelled the order, but my order page is still showing that the seller needs to fulfil the order.
I have already paid for the item, so I am worried about both the item and my money.
If eBay has actually cancelled the order, when should I receive my refund? And if the order has NOT been cancelled, can the seller still ship the item even though my account is suspended?
I also received a message saying that I am no longer covered by eBay Money Back Guarantee for this purchase.
Has anyone experienced something similar? I would really appreciate advice on what the different order statuses mean and what I should do to make sure I either receive the item or get my payment refunded.
Thank you.
papso22
Mentor5 days agoThat's all a bit concerning. If it got cancelled you should get a refund automatically. If it didn't and the seller doesn't ship it, it seems you won't be able to claim item not received and get a refund that way.
Only ebay will have the answers but you will have to ask with the suspended account, which might not be possible.