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PLEASE HELP item not delivered funds taken from account
Summary: ro_625876 is seeking advice on how to address an issue with a transaction on eBay. They shipped an item, but it is stuck at the delivery hub. Despite providing proof of shipment, they face financial loss as the seller received a refund, and eBay charged a fee. *vyolla* inquired about the delivery label used.
PLEASE HELP
I sent an order through the correct means via eBay, the order has tracking but has been stuck at the delivery hub for a while. The seller has received a full refund but I’ve been deducted £80 from my account and I’m also down the item that I sold so in total I’m down £180. On top of that eBay have also charged me the £13 fee for selling with them. How do I fight this? I’ve got the proof that I shipped the item which I would have expected them to see since it’s on the item’s history and their method of disputing the claim just send me in a loop without being able to contact anyone.
Since the item isn’t marked as delivered via the tracking service I don’t seem to be able to get any help but you can see plain as day I dispatched the item THE SAME DAY the buyer made the purchase and that it had been shipped.
Has anyone got any idea how to help?
john1297576
Mentor3 weeks agoI think you mean the buyer has received a full refund.
Did you use Simple Delivery?
Did buyer open a not received case, if so EBAY refund not you, so I cannot see how you can be losing.
If you refunded, then you need to see if ebay will reimburse you.
*vyolla*
Mentor3 weeks agoDid you use the Simple Delivery label that the buyer paid for?