Please can someone help | Member To Member Support

suzanntyle_1 · 2026-03-06T21:01:49.752000Z

First of all I will start with saying I’m new on eBay and new on using it. I brought 3 security cameras on eBay and when they were delivered it turned out that the wrong ones had been sent out. I contacted the seller and he said just return them and he’ll sort it out, then I received a message from eBay saying I shouldn’t pay for the return of my items then the seller said he’s sent a label to me and gave me a returns address. I checked my account and my messages and didn’t get a returns label, by this time I’m so frustrated and fed up I didn’t no what’s going on and the seller wasn’t responding to my messages for help and all I got from eBay was a bot . I ended up sending them back to the seller to the address he had given me and just paid for it myself I then messaged him saying they had been posted and gave him the tracking information. Still he didn’t get back to me so I thought I’d see if eBay could help me but in my nightmare I had cancelled the return and couldn’t change it back. My item has been returned to the seller who won’t get in contact with me for some reason I don’t know why and I’m out of money. Please can a normal human person please help me cause I’m on the verge of a breakdown. Thank you

Discussions

Please can someone help | Member To Member Support | eBay UK