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Pink Cherry Blossom tree wall picture.
I purchased a pink cherry blossom tree picture crushed diamond 54 x 45 cm. After 11 months the glass came away from the black plastic frame held on with double sided stick on tape. The glass shattered, damaging my wood fire surround + small chip on my marble hearth. I informed e bay who replied asking for order / ID or listing number which I can’t find, I have looked in my purchased orders which for some reason is not showing up. I have sent messages + photo,s to the company I bought the picture from as I have the package box with their address attached to the label. My dispute has gone on since November 2025 with no response from this company. Has anyone had this problem with this item. Regards.
red_magpie
Mentor6 months agoI informed eBay
Buyers often assume that eBay will still be there to support them weeks or months after they have bought things here.
Unfortunately, this is mistaken. eBay is just a marketplace; it doesn't guarantee the truth of descriptions or the quality, safety or legality of items advertised here. It is not a party to the transaction between the buyer and seller.
eBay provides its own, 30 day money back guarantee for most items bought here. But when this has expired they are unlikely to become involved, whatever the problem. Any dispute is then between the buyer and seller.
Buyers may be able to get help from their payment provider (e.g. credit or debit card) depending upon when and how they paid. Buying from UK business seller buyers may provide statutory consumer rights; guidance about this is available online, or from Citizen's Advice. UK consumer protection is unlikely to apply when buying from sellers in other countries.
Buying from unknown sellers on eBay is not like buying from the shops. eBay is a jungle.
*guinevere*
Mentor6 months agoI wouldn't have thought a picture should do that, it could have been quite a nasty accident under different circumstances,
If they are a business in the UK try Trading Standards through Citizens Advice,
thomas*linda
OP6 months agowas hanging it could or would have hospitalised them.This company does not
seem to be bothered. I have sent them photo’s of the damage it has caused.
How can a heavy piece of glass be externally fitted with double sided stick
on tape. Involved Citizens advise who in turn have informed Trading
standards. As usual you cannot contact trading standards so do not know if
they have informed this company.
tobiasd4
Mentor6 months agoSorry, but ebay MBG is only for 30 days.
You are also too late gor payment provider.
This is between you and seller, not ebay.
thomas*linda
OP6 months agoa danger to the public. How can a heavy glass be glued to the outside of a
plastic frame. That is how it came away from the frame.