Pick up location for a sold item being collected is inccorrect

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Help! I sold an item earlier today and i have an automated message to say it will be collected by DHL to send to the buyer. However, the address that is listed to collect from me is incorrect. it's an address from about 20 years ago. On my account information it has the correct address so I don't know how to avoid the DHL courier going to the wrong address tomorrow to collect.

Can anyone advise?

louisebana

197 View listings

Posted 11 months ago·Last reply 11 months ago

1 comment

**peaseblossom**

Mentor11 months ago

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If the DHL was automatically arranged via ebay probably the best thing to do is cancel/refund the transaction with buyer's agreement, via the dropdown menu for the item on your orders list.

Correct all your addresses on here:

https://accountsettings.ebay.co.uk/uas/addresses

Then relist for your buyer to buy and pay again.