Phone advertised brand new with faulty aftermarket battery | Member To Member Support

mataus19 · 2026-05-16T16:29:31.979000Z

Hi, bought an Apple iPhone 13 that was advertised brand new unused. 3 months later phone develops battery fault and turns out has aftermarket battery fitted. So in my opinion the seller falsely advertised the product (still selling them now). Reported to seller and refused refund. Reported to eBay and they said because over 30 days nothing they could do. Same with PayPal and credit card company. This phone was bought in good faith advertised as brand new. It seems if the seller can get past the 30 day window then they are home and dry and then eBay leave their customers out in the cold. There was no way to know the phone had a faulty aftermarket battery installed until the fault actually occurred, and this could easily occur months to years after purchase. Any advice on my options would be greatly appreciated. Thanks!

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Phone advertised brand new with faulty aftermarket battery | Member To Member Support | eBay UK