Permanent suspension after high-value personal sale — funds held? | Member To Member Support

archive_studio · 2026-06-04T10:11:03.552000Z

I’m looking for practical insight from experienced sellers.I have a low-use private eBay account that I recently started using to sell personal items alongside my separate business eBay account.I sold a genuine personal Dell XPS 15 laptop for £1,165. It was purchased direct from Dell, accurately described, factory reset, sent by Royal Mail Special Delivery, tracking uploaded, and it has been delivered.There is no buyer dispute, refund request or chargeback showing, and the funds are still showing as pending in my eBay balance.Shortly after the sale, the private account was permanently suspended. The message says the account may pose a risk to the eBay community, but gives no specific reason.Customer service told me they cannot give the specific reason, that it cannot be appealed, and that funds may be held for 180 days. They also gave inconsistent timings during the call.One possible issue is that I had recently updated bank/payment details, but did not realize the payout account was separate.Has anyone seen this happen after a high-value personal sale? Does it sound like a verification/payment issue rather than a policy issue? Has anyone managed to get funds released earlier once the item was delivered?Also, the suspension email says other eBay accounts may also be suspended, but my business account is currently unaffected. Has anyone had experience with this?

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Permanent suspension after high-value personal sale — funds held? | Member To Member Support | eBay UK