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Penalty fees for cancelled order that wasn't my fault!
How do you get in touch with eBay, rather than the chatbot? I need some serious support here.
A disabled man has bought my kitchen, despite it saying clearly that the buyer was responsible for dismantling it. I had offered to ask someone to dismantle it for his courier but told him that that person was unavailable for at least three weeks. I said this was clearly not going to work but he went ahead and bought it anyway. I need it out of the way quickly and had explained, I thought clearly, that my carpenter was not going to be able to help. I tried to cancel the order but there is a 15.6% fee for me to pay - which seems outrageous when I have done nothing wrong.
The chatbot was less than useless and shut down the chat after one exchange of dialogue.
**peaseblossom**
Mentor10 months agoAlso meant to add you can put the buyer's ID on your blocked bidder list:
https://www.ebay.co.uk/bmgt/BuyerBlock
**peaseblossom**
Mentor10 months agoWhat is the fee for? There shouldn't be any unless you used a reserve or similar extra, and they are payable even if the item doesn't sell. You can check here:
https://www.ebay.co.uk/sh/fin/transactions
You can contact ebay in the morning by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid