Penalised after seeking guidance from ebay | Member To Member Support

boops_uk · 2026-01-08T11:43:44.312000Z

Hi, I sold a brand new watch and buyer returned as 'unwanted, unable to read display' (it was a chronograph with small dials). The returned watch was missing plastic seals and showed evidence of wear (light scratches, dust/skin flakes). I wanted to offer partial refund but figured I would be fair to the buyer and seek guidance first - there is an option in the return process to either 'issue refund' or 'report problem' so I went with the latter expecting ebay to review and make a decision. Added some details, uploaded photos of the wear/tear and sent it away. Of course, ebay did make a decision - they refunded the buyer in full and didn't make allowance for the final value fee so I'm £20 down and left with a used watch to sell on. Curiously when I filed the 'report a problem' I got an email from eBay thanking the buyer for raising a case?! To me that seems like a broken process but I guess I'm not surprised, at least it was only a £20 lesson in ebay seller protection policies. Anything else I can do from here? Is it worth seeking a credit for the lost final value fee? Thanks, Kris

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Penalised after seeking guidance from ebay | Member To Member Support | eBay UK