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Payout on hold on my seller account for more than 3 months
Summary: splendidicontech84 has expressed concern regarding a payout that has been on hold in their seller account for more than three months. tressygirl responded to this, but the content of the response is not provided.
My ebay payout currently on hold on my seller account, which has now been outstanding for more than three months.
We have complied with all requirements and have provided the requested documentation in full. In addition, all orders have been duly fulfilled with no outstanding customer issues. Despite this, the funds continue to remain on hold without a clear explanation or timeline for release from ebay.
As a small seller, this prolonged delay is having a significant impact on my business operations and cash flow, and I am now incurring financial losses as a result.
I request that the payout be released at the earliest opportunity, or alternatively, that a clear explanation and timeframe be provided.
tressygirl
Mentor4 months agoYou are not speaking to eBay but to members here like yourself. We have no access to your account to see what is amiss, what might be missing perhaps from your registration for Managed Payments.
Unfortunately, it matters a lot who you speak to when you contact Customer Services, but only they can help you here.
I recommend talking only to Dublin who are most likely to be there when lines open at 8 a.m. on weekdays, only speak to them, as it's a Call Back you'll hear if it's Dublin calling, although be prepared, they also may not be able to tell you much more. Payment holds can be for security reasons too, so they cannot reveal too much.
Use this link:https://www.ebay.co.uk/help/eua?id=5190
@splendidicontech84