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Payout is less than expected
Summary: maroon2012-uk is concerned about a refund issue where a buyer has paid twice for postage. They seek advice on how to receive the correct payment since they had to pay for the postage due to a missing barcode. tressygirl suggests that if the delivery label wasn't used, the refund will be processed automatically within 30 days if 'Buyer pays' was selected. If 'Seller pays' was chosen, a refund request form needs to be submitted within 14 days.
I have noticed that the buyer paid for double of p&p... The price of Postage has already included of the order total... The buyer has paid extra cost of £3.95 for postage should be refund to buyer by Royal mail because we haven't used the buyer's postage!
I need to receive the postage payment from the buyer because I didn't received the postage barcode when the buyer paid for the postage, that's why I paid for the package and postage.
Ebay helpline is useless at nowsay... How can I get/receive the postage payment from the buyer who has already paid after I paid for the postage?
tressygirl
Mentor1 month agoDo you mean there is a Simple Delivery label which was not used? Then the refund goes back to whoever paid for that label, and it can take 30 days, this way....
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
@maroon2012-uk