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Payments on hold for the second time
Summary: icicle67 shared an issue about their payouts being on hold due to a payment method problem with their bank account showing as ineligible. Despite confirming details with their bank, the eBay page gets stuck while processing. They requested escalation to fix the issue as it had been previously resolved by tech support. tressygirl advised them to contact eBay customer support again, suggesting the best way to reach an agent for assistance.
Hi, my payouts are on hold due to a payment method issue.
My bank account is set as the preferred method for selling costs, but in the Payments section it shows as ‘ineligible for selling costs’. I keep getting a red ‘payments on hold / add a card’ banner and I can’t withdraw my available balance.
When I follow the banner and re-enter my bank details, my bank confirms everything is OK, but the eBay page then gets stuck with a spinning loading icon and never finishes. This is the second time this has happened. Last time, eBay tech support had to fix something on my account in the background and it was resolved after about 48 hours.
Please escalate this to the technical/payments team to clear the hold and fix my payment profile, as I need to be able to withdraw my funds."
tressygirl
Mentor1 week agoYou are talking to members like yourself here, not eBay who do not come to read these boards.
CS fixed this for you before, so you need to turn to them again for help here.
It's not easy to contact an agent but go top of any eBay page click on Help & Contact to bring you to.... ' How Can We Help You ....' and keep typing in.... Speak to an agent.
Or use this link, it will bring you to the same spot.
https://www.ebay.co.uk/help/eua?id=5190
Best time to contact is 8 a.m. on weekdays, and there's more chance of Dublin answering.
@icicle67