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I have sold a watch and it been delivered today but now cant find my advert or any thing about my sale on my account

macma_3244

12 View listings

Posted 6 months ago·Last reply 6 months ago

2 comments

tressygirl

Mentor6 months ago

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Very odd, because I cannot see your sold watch in ' Sold items ' either. Is it not in your Orders on your Overview page?

You have returned to selling after a break, have you registered with eBay's Managed Payments? You may need to verify a bank account which is usually done with eBay sending 2 micro deposits for you to confirm back. Or to confirm the bank registered on your account, to prove the genuine owner and not a hacker has returned to your account to sell.

See here:

https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

Though not sure this would affect a sold item not showing ? 🤔

With such limits to your account, i.e. none, if the above is not the case then contact CS they do have access to your account , and can hopefully explain what has happened here.

I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5190

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

@macma_3244

**peaseblossom**

Mentor6 months ago

View listings

Are you sure you're checking the right account? Nothing is showing as sold on this one. If you log in via Google it does open a new account. If that's possible try logging out, clearing cookies and logging into it.