Does anybody know why if I sold an item for £330 I would only receive £316 into my Ebay account?

You can find out what the deduction was for yourself and don't need to speak to Ebay. The link below will show all of your transactions, payments, deductions etc. https://www.ebay.co.uk/mes/transactionlist?sh=true However, I don't think you need to check. You had a camera for sale (maybe the same one?) which finished on 12th April which had lots of bids but didn't sell because there was a reserve. There is a non-refundable fee of 4% if you set a reserve. So, if the reserve was £400...

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