Payment for an item I refunded

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I refunded an item by accident as I got mixed it mixed up with another item, I have since asked the person to bank transfer, PayPal or relist an empty box/item for them to buy and I can just send that to get my funds but are not doing so, what can I do about this?

disco295

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Posted 10 months ago·Last reply 10 months ago

2 comments

tressygirl

Mentor10 months ago

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Nothing eBay can do to enforce this re payment.

You have correctly given the buyer the right options to pay you, as the transaction cannot take place through eBay.

You could send them a PayPal invoice for the amount, again, nothing to enforce them to pay this.

Was it a large amount? Then, you may need to take a legal route to recover the money.

@disco295

tressygirl

Mentor10 months ago

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Another thought!

Refunds are not always instant, so it may not yet show on the buyer's method they used to pay you.

For example paying with a debit card it can take up to 12 days to appear in a bank account, but paying with a credit card and a refund made, this takes the longest , up to 30 days for it to appear.

Your buyer may be seeing no evidence of a refund now, so may just be ignoring your request.

A polite message to explain those delays may prompt a more positive response? 🤔

@disco295